Case studies

Real production work — Dutch government, an EU institution, and the observability program that cut unplanned downtime by 65%.

Government · Pega Case Management

Automating damage-claim correspondence for a national compensation scheme

Two years as Pega Senior System Architect on RijkZaak at the Instituut Mijnbouwschade Groningen — the Dutch institute compensating households for gas-extraction damage.

2 yrs — production delivery on a politically sensitive national scheme EU Institution · Platform Operations

Running Pega platforms for the Court of Justice of the European Union

Technical administration of the SIGA Pega estate on the TITAN-Middleware project at CURIA — four environment stages, security governance, and change management for an EU institution.

4 stages — Dev → INT → QUA → PRD environment responsibility Observability · Dynatrace APM

Full-stack observability for a Pega platform: 65% less unplanned downtime

Designed and deployed enterprise application-performance monitoring for Pega Infinity 23 on-premises — from OneAgent rollout to distributed tracing and session replay.

−65% — unplanned downtime after alerting & resource monitoring