Articles
Written for humans, from production experience — where next-gen Pega actually helps, and where judgment still has to.
What I would modernize in government case management — after two years inside it
I spent two years building on RijkZaak, the Pega platform behind a national damage-compensation scheme. Here is what next-gen Pega — decisioning, Constellation, GenAI — could actually change for citizens and caseworkers.
Analysis · Platform WatchPega's agentic turn: what actually matters in Infinity '25 and '26
Pega spent the last year rebuilding itself around AI agents — Predictable AI, Infinity Studio, MCP support, and a pricing model with no token meter. A practitioner's read on what is real, what to adopt first, and what to watch.
Perspective · Banking & DecisioningDecisioning as duty of care: when the next best action is not a sale
Dutch banks run some of the largest decisioning brains in Europe — and their regulator, their mission statements, and their customers all want the same thing from them: use it to help. Here is what that looks like technically.